Last updated: December 2025
At FSF S.R.L., we aim to handle all complaints fairly, transparently, and efficiently. This policy explains how to report delivery issues, product malfunctions, and how disputes are managed.
If your order arrives damaged, incomplete, or different from what you ordered, please report the issue within 48 hours of receiving the shipment by contacting us at:
📩 Email: info@brincomarket
You will receive an automated acknowledgment.
Please reply to that message and include clear photographic evidence showing:
the external packaging
the shipping label
the items received
any visible damage or missing parts
Delivery-related reports are handled with priority, and we will work to resolve your case as quickly as possible.
If a product does not operate correctly despite proper use and adherence to the provided instructions, please contact our support team at:
📩 Email: info@brincomarket
After receiving the automated reply, please provide:
photos or a short video clearly demonstrating the malfunction
(e.g., failure to power on, charging issues, operational faults)
If video evidence is unavailable, unclear, or insufficient, we may request that the product be returned to our facility for further evaluation.
Return shipping costs are the customer’s responsibility, unless otherwise required by law
Cash-on-delivery (COD) returns are not accepted under any circumstances
If you are not satisfied with the proposed solution or if no agreement can be reached, you may escalate the matter through an Alternative Dispute Resolution (ADR) body or via the European Commission Online Dispute Resolution (ODR) platform:
👉 https://ec.europa.eu/consumers/odr
Only complaints that meet the conditions and procedures outlined in this policy will be eligible for further review or escalation.
For more details, please refer to our:
Terms and Conditions of Use
Privacy Policy
Cookie Policy
These documents are always available at the bottom of every page on brincomarket.
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